Contact Us

At rainzae, we are always happy to hear from our customers. Whether you need assistance before placing an order or have a question about an existing purchase, our support team will do its best to provide clear and helpful assistance.

Customer Support

You are welcome to contact us regarding:

Product Information
If you would like to confirm a product's materials, measurements, specifications, or whether it is suitable for your needs, please contact our team before purchasing.

Order Assistance
We can help with order-related questions, including tracking information, shipping progress, and situations where payment has been completed but an order confirmation has not been received.

Returns & After-Sales
If your order arrives with a damaged, incorrect, or missing item, please let us know. Our team can also assist with eligible return or exchange requests.

Comments & Suggestions
We value customer feedback. You can share suggestions or comments regarding our products, website, or overall shopping experience.

How to Reach Us

Customer Service Email:
service@rainzae.com

For questions concerning a specific order, please provide your order number and relevant details so that we can identify the issue more efficiently.

Response Schedule

Our customer service team is available on weekdays from:

9:00 AM – 6:00 PM

Emails received during these hours will normally receive a response within 2 hours.

Messages received outside regular working hours, including weekends and public holidays, will be handled on the next business day. We aim to respond by 9:30 AM on the following business day.

Order Inquiry Format

To help us process your request more quickly, please include the type of inquiry and your order number in the email subject.

Example:
Order Support - #P2025XXXX

Providing this information helps our team locate the relevant order and understand your request without unnecessary delays.

Follow-Up Assistance

If you have not received a satisfactory resolution within 24 hours of your original inquiry, please send us a follow-up email.

We will review the previous correspondence and escalate the matter to the appropriate team when additional assistance is required.

Company Information

Company: Hong Kong Runze E-commerce Co., Ltd.

Address:
ROOM 06, 26TH FLOOR, WORKING VIEW COMMERCIAL BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG

Thank you for choosing rainzae. We appreciate your trust and will continue working to provide professional and responsive customer service.