Service policy
Terms of Use
These Terms of Use explain the conditions that apply to your access to rainzae.com and your use of the products and services available through the website.
By browsing the website, creating an account, placing an order, or otherwise using our services, you agree to comply with these Terms. Please review them before making a purchase.
1. Using Rainzae
Rainzae operates rainzae.com as an online retail store offering general merchandise together with services associated with ordering, payment, delivery, and after-sales support.
You must be at least 18 years old, or otherwise have the legal capacity required in your jurisdiction, to make purchases through the website.
Information submitted during checkout or account registration must be accurate and current. This includes your name, contact details, billing information, and delivery address where applicable.
You are responsible for checking the information entered before submitting an order.
2. Accounts and Account Security
Some features of rainzae.com may allow you to create or use a customer account.
You are responsible for keeping your login credentials confidential and for taking reasonable measures to prevent unauthorized access to your account.
If you become aware of suspected unauthorized activity involving your account, please contact us promptly at:
We may request information reasonably necessary to verify the account or investigate reported unauthorized activity.
3. Products, Pricing and Orders
We make reasonable efforts to present product descriptions, specifications, images, available options, prices, and other relevant information accurately.
However, occasional errors or inaccuracies may occur. Product information may therefore be corrected or updated when reasonably necessary.
Submitting an order does not guarantee that every item will remain available for fulfillment.
If an order cannot be fulfilled because of an inventory shortage, material pricing error, listing error, or another legitimate fulfillment issue, we may cancel the affected item or order.
Where payment has already been collected for an order that we cancel because it cannot be fulfilled, the applicable amount will be refunded to the original payment method.
After a successful purchase, order confirmation information will be provided using the contact information supplied during checkout. We aim to send confirmation within 72 hours.
If you need additional information about a product, you may contact us before placing your order.
4. Acceptable Website Use
Rainzae.com is provided for lawful personal shopping and related purposes.
You may not use the website in a way that violates applicable law, interferes with the normal operation or security of the website, attempts to gain unauthorized access to systems or accounts, manipulates transactions or purchasing processes, or intentionally misuses services provided through the website.
Content or information submitted through our website or communication channels must not be unlawful, fraudulent, malicious, or intended to interfere with our services.
We may take reasonable measures to protect the website, customers, transactions, and our services from suspected misuse or unauthorized activity.
5. Orders, Returns and Customer Support
Shipping, delivery, returns, refunds, and other after-sales matters are subject to the applicable policies published on rainzae.com.
Eligible return requests must be submitted within the period specified in our Return & Refund Policy. Where the condition of returned merchandise is relevant to eligibility, the item must satisfy the applicable return requirements described in that policy.
Customers may contact us regarding an order or after-sales issue at:
Where necessary, we may request an order number or other reasonable information to identify the transaction and review the request.
Customers may unsubscribe from promotional communications using the unsubscribe option provided with the relevant communication where available.
6. Availability and Changes to Our Services
We may make reasonable changes to the website, product selection, functionality, or services as our store develops.
We may also update these Terms where necessary to reflect operational, legal, security, or service changes.
An updated version will be published on rainzae.com and will generally take effect 7 days after publication, except where applicable law requires a different procedure or timeframe.
If we reasonably determine that an account, transaction, or use of the website violates these Terms or applicable law, we may take proportionate action. Depending on the circumstances, this may include restricting access, suspending an account, or cancelling an affected order.
Any refund resulting from an order cancellation will be handled in accordance with the circumstances of the transaction and our applicable policies.
7. Website Content, Service Availability and Liability
Unless otherwise stated, text, photographs, graphics, page layouts, designs, and other materials appearing on rainzae.com are owned by rainzae or used with appropriate authorization.
Website materials may not be copied, reproduced, republished, modified, distributed, or commercially exploited without the appropriate permission, except where such use is permitted by applicable law.
We take reasonable steps to maintain the availability and operation of our website. However, uninterrupted access cannot be guaranteed at all times.
Service interruptions, delays, or failures may occur because of maintenance, technical problems, third-party service interruptions, carrier disruptions, force majeure events, or other circumstances outside our reasonable control.
Customers are responsible for using purchased products in accordance with the product information, instructions, and intended purpose where applicable.
To the extent permitted by applicable law, we are not responsible for losses resulting from unauthorized, improper, or clearly unintended use of a product.
Nothing in these Terms excludes, limits, or overrides any statutory consumer right or liability that cannot legally be excluded or limited.
8. Governing Law
These Terms, as well as any separate agreements through which we provide services to customers, shall be governed by and interpreted in accordance with the laws of the UK.
Any matters arising in connection with these Terms will be handled in accordance with applicable UK laws and legal requirements.
Company： Hong Kong Runze E-commerce Co., Ltd.
Address： ROOM 06, 26TH FLOOR, WORKING VIEW COMMERCIAL BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG