Terms of Use

These Terms of Use establish the rules that apply when you visit or shop through rainzae.com, operated by rainzae (“we”, “our”, or “us”). By accessing the website or using our services, you acknowledge that you have read and accepted these terms.

1. Access to Our Services

rainzae provides an online shopping platform for general merchandise, including related order, delivery, and after-sales services.

Customers must be 18 years of age or older to use our purchasing services.

When placing an order or creating an account, you agree to provide information that is accurate, complete, and current, particularly your contact and delivery details.

2. Customer Accounts

If you create an account with us, you are responsible for protecting your login information and maintaining the security of your account.

All activity performed through your account is your responsibility unless it results from unauthorized access that you have properly reported to us.

If you believe that someone has accessed your account without permission, please notify us promptly:

service@rainzae.com

3. Orders and Confirmation

Orders are considered accepted after the required payment has been successfully completed.

We aim to send an order confirmation within 72 hours.

Product availability, descriptions, specifications, images, prices, and other listing information may occasionally be changed or corrected.

If an order cannot be fulfilled because of inventory shortages, pricing errors, listing errors, or similar circumstances, we reserve the right to cancel the affected order. If an order is cancelled for such a reason, the customer will receive a full refund.

If you require clarification about a product, please contact us before completing your purchase.

4. Appropriate Use of the Website

You agree to use rainzae.com only for legitimate purposes.

You must not:

• Use the website for unlawful activities

• Submit or distribute illegal or harmful content

• Interfere with website operations or security

• Attempt to manipulate purchases, transactions, or order systems

• Abuse any service provided through the platform

Customers may request applicable after-sales assistance in accordance with our Refund Policy.

You may also opt out of marketing communications where an applicable unsubscribe method is available.

Any approved return must comply with the applicable return requirements, including the requirement that merchandise be in its original and resalable condition, where applicable.

5. Changes, Restrictions and Account Actions

We may revise these Terms when necessary. Any updated version will be published on our website and will generally become effective 7 days after it is posted.

Where we reasonably believe that a customer has violated these Terms, we may take appropriate action, including restricting or suspending an account or cancelling an affected order.

We will make reasonable efforts to maintain the security and functionality of the website, provide accurate product information, and offer customer support through:

service@rainzae.com

6. Copyright and Website Materials

Unless otherwise indicated, content made available through rainzae.com belongs to or is lawfully used by rainzae.

This includes website text, graphics, photographs, layouts, designs, and other materials.

You may not reproduce, copy, distribute, modify, publish, or commercially exploit our website content without appropriate authorization.

7. Service Limitations and Liability

We work to keep our services available and reliable, but certain events may occur outside our reasonable control.

rainzae will not be responsible for interruptions, delays, or failures caused by force majeure events or third-party services.

We are also not responsible for loss or damage resulting from improper, unauthorized, or inappropriate use of a product.

Nothing in these Terms is intended to exclude any responsibility or consumer protection right that cannot legally be excluded under applicable law.

8. Governing Law

These Terms, as well as any separate agreements through which we provide services to customers, shall be governed by and interpreted in accordance with the laws of the UK.

Any matters arising in connection with these Terms will be handled in accordance with applicable UK laws and legal requirements.

Company： Hong Kong Runze E-commerce Co., Ltd.
Address： ROOM 06, 26TH FLOOR, WORKING VIEW COMMERCIAL BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG