Shipping & Delivery Policy

This Shipping & Delivery Policy explains how orders placed through rainzae.com are prepared, shipped, and delivered. We aim to provide customers with clear information about shipping charges and expected delivery times before an order is completed.

Order Processing

After payment has been successfully confirmed, your order will enter our fulfillment process.

Most orders are prepared and dispatched within 1–3 business days. Business days do not include weekends or public holidays.

Once an order has been dispatched, a shipping confirmation will be sent to the email address provided during checkout. Tracking information will also be provided when available.

Shipping Options and Charges

We currently provide the following shipping options:

Standard Shipping — $5.99 USD

Estimated delivery time: 15–25 days

Standard Shipping is available for customers who prefer our regular delivery service.

Express Shipping — $15.99 USD

Express Shipping provides priority logistics handling compared with our standard service. Availability may depend on the destination.

Free Shipping

Orders with a merchandise subtotal of $39.99 USD or more, excluding applicable taxes, qualify for free Standard Shipping.

Free shipping applies only to Standard Shipping. Customers who choose Express Shipping will still be charged the applicable $15.99 USD Express Shipping fee.

Delivery Destinations

rainzae ships to multiple countries and regions.

Available delivery services may vary according to the destination. The shipping options available for a particular address will be displayed during checkout where applicable.

Customers are responsible for entering a complete and accurate shipping address. We recommend reviewing the recipient name, street address, postal code, telephone number, and other delivery details before submitting an order.

Additional shipping charges may apply if a parcel must be sent again because incorrect or incomplete delivery information was provided.

International Orders

International shipments may be subject to customs procedures in the destination country.

Import duties, taxes, customs charges, or similar fees imposed by local authorities are not included in our listed shipping charges unless expressly stated otherwise. Where such charges apply, they are the responsibility of the recipient.

Delivery Estimates

Delivery times are estimates rather than guaranteed arrival dates.

Actual delivery may be affected by customs clearance, carrier operations, destination, seasonal shipping volumes, weather conditions, or other circumstances outside our reasonable control.

Customers can follow the progress of an eligible shipment using the tracking information supplied after dispatch.

Delayed, Damaged, or Incorrect Deliveries

If your parcel appears to be significantly delayed, arrives with visible shipping damage, or contains an item different from what you ordered, please contact our support team.

Email: service@rainzae.com

Please provide your order number and a description of the issue. Photographs or other supporting information may be requested when necessary to investigate the shipment.

We will review the available order and delivery information and assist with an appropriate resolution.