Shipping Information

At rainzae, we work to ensure that your order is prepared and delivered as smoothly as possible. Please review the following information before completing your purchase.

1. Preparing Your Order

Once payment for an order has been confirmed, our team will begin preparing the items for shipment.

Orders are generally dispatched within 1–3 business days, excluding weekends and holidays.

When your parcel has been shipped, we will send a notification to the email address associated with your order. If tracking is available, the shipment information will be included in that notification.

2. Where We Ship

rainzae provides delivery services to many countries and regions worldwide.

Available shipping methods can vary depending on the destination. During checkout, the system will identify the shipping options available for the address you enter and display the applicable choice.

3. Shipping Rates

Two standard flat-rate shipping services are available.

Standard Shipping

Fee: $5.99

Standard Shipping is designed for customers who prefer a more economical delivery option and do not require expedited transportation.

Estimated Delivery: 15–25 days

Shipments are handled through our standard logistics partners.

Express Shipping

Fee: $15.99

Express Shipping is intended for customers who prefer a priority delivery service. Orders selected for this option receive faster logistics processing.

Free Standard Shipping

Orders with a merchandise value of $40 or more, excluding tax, automatically qualify for free Standard Shipping.

The free-shipping offer does not apply to Express Shipping. If Express Shipping is selected, the applicable $15.99 fee remains payable.

4. Delivery Estimates

Delivery times are provided as estimates and may vary depending on circumstances outside our direct control.

Factors that may affect the actual arrival time include:

• The distance to the delivery destination

• International customs processing and clearance

• The operating conditions of the carrier

• Increased shipping volume during seasonal periods

Because of these factors, we cannot promise a specific delivery date.

After dispatch, customers can use the tracking number provided in the shipping email to monitor the progress of their shipment.

5. International Delivery Responsibilities

Customers receiving international shipments should be aware that additional customs requirements may apply.

Any import duties, taxes, customs charges, or other related fees imposed by the destination country are the responsibility of the recipient.

Please double-check your delivery information before placing an order. The address should be complete and accurate and should include a valid contact telephone number.

If a shipment needs to be sent again because an incorrect or incomplete address was provided, additional reshipment charges may apply.

6. Delivery Problems

Please contact us promptly if you experience a delivery-related problem, including:

• A parcel that has not arrived after an extended period following dispatch

• Visible damage to the package caused during transportation

• Products received that do not correspond to the items ordered

For assistance, please contact:

service@rainzae.com

Please include your order number and a clear description of the issue. Supporting information or photographs may also be helpful when investigating delivery problems.

7. Policy Changes

Shipping arrangements may change as our services and logistics operations develop.

rainzae reserves the right to revise this Shipping Policy when necessary. Any updated version will be published on our website.

By continuing to use our services after changes are posted, you acknowledge the updated delivery terms.

Thank you for shopping with rainzae. We appreciate your trust and hope you enjoy your purchase.