Return & Refund Terms

At rainzae, we want every purchase to be as straightforward as possible. If you experience a problem with an item or need to return an eligible purchase, please review the following conditions before contacting our support team.

1. Return Time Limit

Eligible products may be returned within 90 days from the date the order is received.

The 90-day period applies to return requests submitted within the stated timeframe. Approved returns made during this period will qualify for return shipping covered by rainzae.

Requests submitted after the 90-day period may be declined.

2. Products That May Qualify

A return or refund may be available when:

• The product arrives damaged, defective, or incomplete

• The item is significantly different from the description provided on our website

• You receive an incorrect item or discover that an item is missing

• You no longer require the product for personal reasons, provided it remains unused, unopened, and in its original packaging and resaleable condition

Certain categories are excluded for health and hygiene reasons. Food, intimate apparel, and hygiene products are not eligible for return or exchange unless the product is defective.

3. Requesting a Return

To request a return, please email:

service@rainzae.com

Please use this subject format:

Refund - Order No. #XXX

Your message should contain the following information:

• Order number

• Contact telephone number

• Explanation of the return reason

• Photos or videos supporting the claim, if applicable

• Payment account information

Our team will review the submitted information. If your request meets the applicable requirements, we will send you the relevant return instructions.

4. Return Delivery Costs

For returns that are approved within the 90-day return period, rainzae will cover the return shipping costs.

Once your returned package reaches us, the merchandise will be inspected before the refund is finalized.

After the returned goods have been received and checked, approved refunds will be sent through the original payment method used for the purchase.

5. Conditions Affecting Refunds

Products returned for personal reasons must remain in their original condition and be suitable for resale.

A subjective change of preference by itself does not constitute a product defect. Examples include:

• The product was not what you expected

• A slight difference in color

• Personal preference regarding the appearance or characteristics of the item

For personal-reason returns, the original shipping cost may be deducted from the amount refunded.

If a return is requested after the permitted period, or if the returned merchandise is no longer suitable for resale, rainzae may refuse the return or, where a return is accepted, apply a 30% restocking fee.

6. Refund Completion

Refunds are processed only after the returned merchandise has been received and inspected.

Approved refunds will be credited back to the original payment method. The time required for the funds to appear may vary depending on the payment provider or financial institution.

7. Contact and Dispute Resolution

For questions concerning a return, refund, or dispute, please contact:

service@rainzae.com

We will review your request and respond as soon as possible.

If an issue cannot be resolved directly through customer service, it may be submitted for third-party mediation or addressed through applicable legal channels.

Thank you for choosing rainzae. We appreciate your support and are committed to handling eligible return and refund requests as fairly and efficiently as possible.