Refund policy
Return & Refund Policy
We want customers to understand clearly how returns and refunds are handled when purchasing from rainzae.com. The following terms apply to eligible return requests.
14-Day Return Period
A return may be requested within 14 days after the customer receives the order.
The return request must be submitted within this 14-day period. Requests made after the return period may not be accepted unless otherwise required by applicable consumer protection law.
Customers should contact us before returning any merchandise so that we can review the request and provide the appropriate return instructions.
Return Eligibility
To qualify for a return based on a change of mind, the product should remain unused and in its original condition. Original packaging and accessories should also be included where applicable.
Products that arrive damaged, defective, incomplete, or materially different from the item ordered may also qualify for return or another appropriate resolution.
Certain products may not be eligible for change-of-mind returns after they have been opened or used where this is necessary for health, hygiene, or safety reasons.
This may include food, intimate apparel, personal hygiene products, and other similar goods, except where the product is defective or applicable law provides otherwise.
How to Request a Return
To request a return, contact us at service@rainzae.com within 14 days of receiving your order.
Please provide your order number, contact information, reason for requesting the return, and a brief description of the issue.
If the product is damaged, defective, incomplete, or incorrect, please also provide clear photographs or videos where reasonably necessary to help us review the request.
Do not send merchandise back before receiving return instructions from us.
Return Shipping
For an eligible return approved within the 14-day return period, rainzae will cover the return shipping cost.
Customers should use the return method and instructions provided by our customer support team.
Additional shipping expenses incurred by using another return method without prior approval may not be reimbursed.
Returned Product Inspection
Returned merchandise may be inspected after it reaches the designated return location.
For change-of-mind returns, the product should be in its original condition and suitable for resale.
Normal differences caused by screen settings, minor variations in appearance, or a change in personal preference do not necessarily mean that a product is defective.
For eligible returns made for personal reasons, the original outbound shipping charge may be deducted from the refundable amount where applicable.
Refund Processing
After an eligible return has been received and reviewed, we will notify the customer of the refund status.
Approved refunds will be returned to the original payment method used to complete the purchase.
The time required for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, PayPal, or other payment provider involved.
Unless otherwise required by law, refunds are generally not transferred to a payment method different from the one originally used for the order.
Damaged, Defective, or Incorrect Products
If an order arrives damaged, defective, incomplete, or contains an incorrect product, please contact service@rainzae.com within the 14-day return period.
Provide your order number and information showing the problem. We will review the circumstances and provide an appropriate solution based on the specific order.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
We will attempt to process the cancellation if the order has not yet been dispatched.
Once an order has already entered the shipping process, cancellation may no longer be possible. In that situation, the applicable return procedure may need to be followed after delivery.
Consumer Rights
Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.
For questions regarding a return or refund, contact us at service@rainzae.com.